Privacy Policy

1. Who We Are

Leaf Nest is an e-commerce store selling premium 3D printed home décor products, designed and produced in Portugal. References to "Leaf Nest", "we", "us" or "our" in this policy refer to the company operating this website.

You can contact us at support@leafnest3d.com.

2. Information We Collect

We collect the following categories of personal data:

• Account information: name, email address and password when you create an account.
• Order information: billing address, shipping address, items purchased and order history.
• Payment information: payment is processed securely by Stripe. We do not store your card details.
• Communications: messages you send to our support team.
• Usage data: pages visited, browser type, IP address and device information, collected via analytics tools.

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders.
• Send order confirmations, shipping updates and customer support responses.
• Maintain and improve our website and services.
• Comply with legal obligations.
• Send marketing communications if you have opted in (you may unsubscribe at any time).

4. Legal Basis for Processing

Under the GDPR, we process your data on the following legal bases:

• Contract: processing necessary to fulfil your order.
• Legitimate interest: improving our services and preventing fraud.
• Consent: marketing communications.
• Legal obligation: compliance with applicable law.

5. Sharing Your Information

We share your data only with trusted third parties required to operate our services:

• Stripe — payment processing.
• Supabase — database and authentication infrastructure.
• Resend — transactional email delivery.
• Shipping carriers — fulfilment and delivery.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for seven years for accounting purposes. You may request deletion of your account data at any time.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, contact us at support@leafnest3d.com.

8. Cookies

We use essential cookies required for the website to function (e.g. session management and cart persistence) and analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration or disclosure. All payment data is transmitted over SSL/TLS and processed by PCI-compliant providers.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting a notice on our website or by email. Continued use of our services after changes take effect constitutes acceptance.

11. Contact

For any privacy-related questions or requests, please email us at support@leafnest3d.com.